Alasdair Morrison Lettings is committed to providing high quality advice and services.
We acknowledge however, that there may be instances where we get things wrong or make mistakes. As a regulated RICS firm we have a complaints procedure and set out below is the procedure we will follow in dealing with any complaint.
We have appointed Alasdair F Morrison BSc, FRICS, of 26 Kirkgate, Newark, Nottinghamshire, NG24 1AB to deal with complaints. If you have a question or if you would like to make a complaint, please do not hesitate to contact him.
If you have initially made your complaint verbally, whether face-to-face or on the phone, please also make it in writing, addressed to Mr Alasdair Morrison.
Once we have received your written complaint, Alasdair Morrison will contact you in writing within fourteen days. At this stage we will give you our understanding of your case. We will also invite you to make any further comments that you may have in relation to this.
Within twenty one days of receipt of your written summary, Alasdair Morrison will write to you to inform you of the outcome of his internal investigation into your complaint and to let you know what actions we have taken or will take.
If you are dissatisfied with any aspect of our internal handling of your complaint or we are unable to agree on how to resolve your complaint, then you are entitled to refer your complaint to one of the following two independent redress schemes of which Alasdair Morrison Lettings is a member.
If you are a member of the general public we are members of the Property Redress Scheme which is an approved redress scheme for estate agents under the Consumers, Estate Agents and Redress Act 2007.
Where the dispute is between businesses, a complaint can be referred to Centre for Effective Dispute Resolution/ADR, 70 Fleet Street, London, EC4Y 1EU, from whom you can obtain details of the Arbitration Procedure for Surveying Disputes. IDRS, 70 Fleet Street, London, EC4Y 1EU. Tel: 020 7520 3800. Email: applications@cedr.com
